Presentation Title

How Can We Enhance Type 2 Diabetes Patients’ Satisfaction? Serious Challenges and Patients’ Attitudes toward Medication and Health Care Providers

Faculty Mentor

Jae Min Jung

Start Date

17-11-2018 2:15 PM

End Date

17-11-2018 2:30 PM

Location

C155

Session

Oral 3

Type of Presentation

Oral Talk

Subject Area

behavioral_social_sciences

Abstract

Alarmingly, more than one third of Americans are prediabetic and risk being diagnosed with Type II diabetes, a condition that accounts for 95% of all diabetes patients. Because Type II diabetes is a disease that requires long-term treatment, patient-centric care should play an important role in positively influencing Type II diabetes patients’ satisfaction. Due to how expensive health care has become, efficient yet affordable health care systems such as ACOs (Accountable Care Organizations) have been introduced. As ACOs become more widespread, the effectiveness of ACOs ought to be assessed to better understand the role of ACO principles in driving the healthcare providers’ patient-centric approach and patient satisfaction. Thus, this research seeks to gain insights into the following issues: (1) serious challenges in coping with type 2 diabetes; (2) attitudes towards current Type 2 diabetes medication treatment options; (3) attitudes towards health care providers; (4) satisfaction with current healthcare systems and recommendations for change. To this end, we conduct personal interviews and analyze the patient’s responses. The findings indicate that dietary constraint was the top issue to cope with for patients and that they desire experiencing fewer side effects and overall better treatment plans. Ultimately, the results show the importance of improving operational efficiency and the quality of doctor’s patient-centric care while reducing the cost of treatments.

Summary of research results to be presented

This research uses a snowball sampling approach to locate the eligible patients and personal in-depth interviews. Twenty-eight Type 2 Diabetes patients participated in an interview. Using a questionnaire, interviewers asked patients various questions to learn about their illness and current medical treatment methods. All interviews were recorded and verbatim scripts were prepared later. All the responses to the open-ended questions were coded by two judges according to predetermined categories, and discrepancies were resolved through discussion. Reliability index (Ir) (Perreault and Leigh, 1989) was used in assessing inter-rater reliability, which ranged from 72.37% to 86.07%, showing an adequate level of agreement among the raters. The content analysis of the four questions illuminated the issues.

Regarding serious challenges in coping with Type 2 Diabetes (RQ1), patients mentioned a strict diet (53.57%) and fear of deteriorating health (28.57% ) as serious challenges. With attitudes toward current Type 2 Diabetes medication treatment (RQ2), a majority of participants showed dislike toward the side effects and medication administration methods (69.69% = 23/33). Regarding attitudes toward health care providers (RQ3), some participants complained about the inefficient service (32.14% ) and low quality of interaction with their doctors (14.29%). As for satisfaction with the healthcare system and recommendations for change, patients’ top recommendations were that the price of their treatment should be lowered (39.29%) and that their healthcare systems should be more involved in their treatment plan (28.57%).

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Nov 17th, 2:15 PM Nov 17th, 2:30 PM

How Can We Enhance Type 2 Diabetes Patients’ Satisfaction? Serious Challenges and Patients’ Attitudes toward Medication and Health Care Providers

C155

Alarmingly, more than one third of Americans are prediabetic and risk being diagnosed with Type II diabetes, a condition that accounts for 95% of all diabetes patients. Because Type II diabetes is a disease that requires long-term treatment, patient-centric care should play an important role in positively influencing Type II diabetes patients’ satisfaction. Due to how expensive health care has become, efficient yet affordable health care systems such as ACOs (Accountable Care Organizations) have been introduced. As ACOs become more widespread, the effectiveness of ACOs ought to be assessed to better understand the role of ACO principles in driving the healthcare providers’ patient-centric approach and patient satisfaction. Thus, this research seeks to gain insights into the following issues: (1) serious challenges in coping with type 2 diabetes; (2) attitudes towards current Type 2 diabetes medication treatment options; (3) attitudes towards health care providers; (4) satisfaction with current healthcare systems and recommendations for change. To this end, we conduct personal interviews and analyze the patient’s responses. The findings indicate that dietary constraint was the top issue to cope with for patients and that they desire experiencing fewer side effects and overall better treatment plans. Ultimately, the results show the importance of improving operational efficiency and the quality of doctor’s patient-centric care while reducing the cost of treatments.